Simplifying your collaboration platform is greatest performed by adopting one which can be a cloud-based platform, particularly, cloud calling. However you don’t should compromise on much less efficiency and options. The truth is, with the flexibility to handle from the cloud, your group will achieve a full characteristic set with decrease prices total.
After we began these conversations twenty years in the past (with the introduction of Voice over IP, or VOIP) I keenly bear in mind discussing the necessity to make any new machine look and act just like the one used beforehand. Whereas we added a number of options and did make our 911 platform extra strong – it additionally grew extra sophisticated on the identical time.
So right here we’re at that crossroads once more. However this time, it’s a generational change. One with lengthy lasting impacts as we transfer workloads to the cloud. That’s why it’s essential we take our learnings from the previous twenty years into consideration as we search for our path ahead.
Assembly the collaboration wants of presidency
Whereas these choices are often made on the amenities, public security, and IT ranges in our organizations, what if we checked out this in a different way from a persona standpoint? What if we get the strong options {that a} authorities worker wants, with the flexibility to ensure the wants of amenities, public security, and IT departments?
The Authorities workforce is now cell, agile, and related. Our communication platforms ought to replicate this modification. Textual content messaging, video chat, and voice providers are all a part of the every day channel of communication in our worlds. We now have most likely all seen situations the place, if the IT division doesn’t present the characteristic an worker or division wants, they’ll exit and get it themselves. These types of “shadow IT” are extra widespread than you assume.
Transitioning to the cloud offers us the flexibility to reign in a few of these practices. All whereas giving our state and native authorities employees the entry and communication answer that performs greatest for them.
Authorities collaboration was meant for the cloud
Now for the excellent news. There are answers that may meet these wants of all of your key personas, and they’re based mostly within the cloud.
Cloud-based collaboration options provide many advantages that you could be not concentrate on. First, they supply a single type of id and communication medium on your customers. They will additionally repurpose many units you could have already invested in. Plus , they’re absolutely compliant and extra strong on your public security groups (together with necessities for nomadic providers and the Ray Baum’s act).
With a cloud-based collaboration answer, your IT division can keep away from lengthy, drawn out—and painful—upgrades. Or worrying about location and redundancy wants of an growing old knowledge heart. Cloud-based collaboration options can even combine together with your present cloud platforms, simplifying id, authentication, and configuration. These might be completed with a Unified Communications as a Service (UCaaS) cloud platform that’s simpler to manage, analyze, and function.
That is the place Webex Calling is available in
Implementing a cloud calling platform offers you added flexibility, plus high-value options and enhanced safety. For instance, as a cloud-based platform, Webex Calling might be a part of an total collaboration answer or operate as a stand-alone, offering options and performance that add robust worth on your customers.
The flexibility to entry native emergency administration providers is a further characteristic that’s important for enhancing the bodily safety of your amenities. The interoperability with silent panic buttons throughout the public service atmosphere signifies that notifications and native, state, and federal E911 necessities are in place.
What about survivability? Webex Calling has a number of methods to handle survivability, from the straightforward use of an software in your cell phone, to multi-path community connectivity, to the requirements of premise-based backup. It’s a cloud-based collaboration answer that may meet most any sort of requirement you want.
Constructing your cloud calling answer for the long run
Transferring to a cloud calling platform is the generational change that we’ve been ready for. It offers your group added flexibility, excessive worth options, and enhanced safety. With Webex Calling, you set your businesses on a stable path for the subsequent 10 years. One which empowers customers throughout businesses with a know-how that enhances their skill to serve.
Let’s keep away from the error we, as an trade, made twenty years in the past after we merely shifted the platform from one medium to a different. We now have the uncommon alternative to construct a characteristic wealthy platform that may serve state and native authorities by way of a cloud-based ecosystem reflecting their present use instances and desires. And actually impression this and future generations for the higher.
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