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HomeHealthcareCisco Dwell is about Buyer Expertise and we're ALL IN

Cisco Dwell is about Buyer Expertise and we’re ALL IN

What per week! Cisco Dwell EMEA flew by almost as quick because the digital evolution we’re witnessing earlier than our eyes! It was unbelievable to be there in individual and to see so many individuals on the bottom in Amsterdam. Each day was a brand new excessive; from the opening keynote the place I had the pleasure to hitch Wendy Mars, Liz Centoni, Jonathan Davidson, Javed Khan, and Tom Gillis on stage and introduce Greg Swimer, the CTO of Metropolis Soccer Group to learn how Cisco has enhanced ‘the expertise’ for Metropolis Group’s followers world wide.

Adele Trombetta and Gordon Thomson on stage at Cisco Live EMEA 2023

There have been a number of key themes dominating Cisco Dwell EMEA. Vitality and Sustainability featured excessive, and our Sustainability Zone was buzzing with exercise. I used to be delighted to hitch Gordon Thomson on stage to speak concerning the function CX can play in driving a extra sustainable future. Our dialog on Sensible Buildings highlighted many themes together with the numerous priorities from Generations X, Y and Z round what they see as the perfect office, and the elevated significance of extra sustainable options. At Cisco, we’re future-focused and agile and are wanting ahead to seeing what Gen Alpha will need from a office.

Our conversations with analysts have been as candid as ever. It’s refreshing to listen to the place we’re including worth, and the place we may be extra energetic. One factor is for certain – Cisco CX is making waves, and our technique is resonating with the market. We convey collectively a uniquely highly effective mixture of human + digital intelligence to empower you – our clients and companions – to get the outcomes that matter most, quicker!

We had many conversations with attendees, companions, and clients about new know-how developments rising at a speedy tempo, together with ChatGPT. In truth, this formed my on-stage dialogue with Michael Kämper and Koen Bastiaens, the place we mentioned the necessity for a mix of human + digital options to assist remedy a number of the most urgent enterprise challenges confronted by corporations world wide. It’s not simply luck that our CX portfolio presents the most effective of each. We’re right here that will help you simplify, remodel, and innovate.

In our Innovation session, ‘Creating distinctive experiences with digital and human intelligence,’ Martin Gysi from Swisscom informed us how Cisco’s Digitise Supply helps spur innovation at Swisscom, and we even had a visitor look from Thomas Rasmussen from Norlys who we had featured in certainly one of our movies. He informed the viewers concerning the significance of belief that’s constructed on the human interactions with Cisco.

An enormous congratulations to our EMEA CX Buyer Heroes who collected awards. BT, Allianz, and BBVA all took award well-deserved awards.

I used to be delighted to see our CX stand was at all times a flurry of exercise, particularly round our demos and the Lightning Talks which drew within the crowds. When you’d prefer to have a private CX Cloud demo, tell us.

Thanks to all our audio system, attendees, and all these working onerous behind the scenes who made the whole lot run easily to make sure the complexities behind the scenes at Cisco Dwell disappeared in order that our clients and companions had the most effective expertise potential. In my keynote, I quoted Johan Cruyff who stated, “Taking part in soccer may be very easy, however taking part in easy soccer is the toughest factor there may be.” At Cisco Dwell EMEA, you all performed at your easiest, you took away the complexities and made issues look ‘easy’ to make sure that all attendees had the most effective expertise. That’s what issues most, and we’re ALL IN on the subject of expertise!

Take a look at how Cisco CX might help your group with safety,

Please observe @CiscoCX for the most recent Cisco CX information!

Don’t miss replays of the Cisco Dwell EMEA periods as they’re obtainable.


Positive Recharge
Positive Recharge
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