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5 Methods Cisco Studying Companions Pave the Path to Buyer Success

Again in October 2022, I instructed you about how Cisco Studying Companions could make your life simpler. However now I wish to let you know in regards to the methods we empower our Studying Companions to information prospects to achieve their studying targets. 

In terms of the large image of assembly buyer calls for, Cisco Studying Companions are vital. On the Cisco Accomplice Summit this yr, Oliver Tuszik, Senior Vice President, International Accomplice Gross sales and GM Routes to Market, talked in regards to the ‘Age of the Accomplice’ in his keynote deal with. In his weblog, Cisco Accomplice Summit 2022 Ushers within the Age of the Accomplice, he explains that prospects count on “quick, versatile, and easy options with extra automation and self-serve capabilities.” Studying Companions are so essential to merging the items of an answer. By incorporating their distinctive abilities and perception, they ship options and guarantee a top quality buyer expertise. That’s why it’s so essential to work collectively, constructing learner stickiness (info that sticks lengthy after the coaching is over). 

Listed below are 5 methods Cisco Studying Companions pave the trail to buyer success, leveraging our studying options and their experience to customise the training journey

#1: Cisco Digital Studying: Companions as digital studying guides 

One of many most important items of suggestions we acquired at Accomplice Summit was that prospects are fascinated by versatile, self-paced, mentored studying choices along with attending instructor-led coaching. What higher technique to treatment this than with digital studying and a Accomplice to information you? 

Cisco Digital Studying has all the time been a good way to maneuver by your coaching at your individual tempo in your individual time. However typically learners may use a information to assist them determine what programs to take or reply questions on these they’re already taking. That’s the place a Studying Accomplice could make a giant distinction—serving to prospects construct a targeted and efficient studying plan inside the massive image of their studying journey. And newcomers to digital studying can get help from their information so that they don’t need to really feel alone on their journey. 

#2: Cisco U. gives Cisco Studying Companions with content material options 

However extra than simply providing learners a digital subscription, Cisco is constructing a method that entails Companions working in tandem with our new digital studying expertise, Cisco U. 

A most important a part of our technique is to contain Companions who can optimize Cisco’s new learner expertise throughout their first engagement with Cisco U.  

We plan to supply options for Accomplice content material contributions so Studying Companions can construct personalized options for his or her prospects’ coaching wants. We’re additionally providing Companions new methods to coach and certify the Cisco group in a extra versatile and guided means by our learner journeys inside Cisco U. 

Increasing our gross sales group and enhancing the Cisco gross sales lifecycle has all the time been a part of our philosophy to construct on the facility of the accomplice ecosystem. The supply of Cisco U. by our Companions will solely strengthen this philosophy as we roll it out to the training group. 

#3: Digital Studying: “New Yr, New Expertise” promotion 

In gentle of a brand new yr and reaching new targets, Cisco is working with our Studying Accomplice group to construct digital supply of our learners’ certification journeys. The latest 20% gross sales promotion, known as “New Yr, New Expertise” (a limited-time supply by January 20, 2023), was a good way for Studying Companions to assist launch the brand new yr for purchasers’ digital coaching methods. 

We stay up for the success of this promotion and to including extra promotions within the coming months to additional interact our Studying Accomplice group with our prospects. 

#4: Personalized studying and guided studying paths 

By means of our Accomplice By-product Works (DW) program, Companions can customise content material and now have extra versatile choices to submit further content material and ship programs that make sense for his or her prospects. And providing personalized content material additionally applies on the planet of digital—the very factor we’re planning to ship by Cisco U. 

#5: Flexibility to acquire new alternatives by digital, hybrid, blended studying 

Cisco Studying Credit (CLCs) may also play an enormous function by how our Studying Companions ship Cisco U. 

With CLC redemption by Cisco, Studying Companions can ship Cisco coaching in a mode that may profit prospects by digital supply in addition to ILT. Their gross sales of Cisco Digital Studying (CDL) with the usage of CLCs will assist familiarize learners with the idea of digital studying, hybrid studying, and even blended studying.  

One instance of placing CLCs to good use is thru attending CiscoLive in Amsterdam or Las Vegas, the place attendees can have loads of alternatives for certification, dwell coaching, demos of Cisco U. and conferences with Studying Companions.  

We have to stick collectively 

This trajectory of recent plans for our Studying Companions solely strengthens as we transfer by 2023. We would like our Companions to stay with us by all kinds of studying alternatives: 

  • They’ll play a key function sooner or later supply of ILT as we open extra programs for which Companions can ship ILT from their very own portfolio. 
  • We’ll be increasing Studying Accomplice packages, such because the DW program, so we will convey Cisco CX and our Studying Accomplice Neighborhood collectively to ship the most effective buyer coaching options. 
  • Whereas we all know that in-person coaching will nonetheless play a key half within the growth of our Cisco prospects, we additionally wish to guarantee Studying Companions keep engaged with prospects who’re first beginning out with Cisco U. Our Studying Companions will play a pivotal function in guiding prospects with new methods to ship a personalized and guided learner journey by Cisco U. and the focused digital content material.  

Look to the following couple of quarters in 2023 for extra enhancements to Studying Accomplice digital packages, the place we work with our Companions to ship customized journeys for his or her prospects by guided digital studying. 


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Positive Recharge
Positive Rechargehttp://allthingsrelief.com
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